Privacy Policy
This Privacy Policy explains how AlienMail collects, uses, shares, stores, and protects personal information when you visit our website, create an account, use our platform, or communicate with us.
Last updated: 15 June 2026 · Applies to alienmail.io
1. Scope
This Privacy Policy applies to personal information collected through AlienMail's website, product, onboarding flows, billing interactions, support channels, and other business communications. It covers personal information we collect directly from you, automatically through your use of our services, and from limited third-party sources used to support account management, payment processing, analytics, and service delivery.
This policy does not apply to third-party websites, third-party email providers, or services that you access through links from AlienMail. Those services are governed by their own privacy notices.
2. Information We Collect
We collect several categories of personal information depending on how you interact with AlienMail.
Information you provide directly
| Category | Examples | When collected |
|---|---|---|
| Account information | Name, email address, password, company name | When you sign up or update your profile |
| Billing Information | Payment details, billing address, tax details, invoice details | When you top up credits or request invoices |
| Workspace setup data | Brand positioning, audience, offer, tone, goals, industry context | During onboarding and workspace setup |
| Campaign data | Templates, sequences, subject lines, contact lists, reply labels, notes | When you create and manage campaigns |
| Support data | Emails, chat messages, attachments, troubleshooting details | When you contact support or success teams |
Information collected automatically
| Category | Examples | When collected |
|---|---|---|
| Device and log data | IP address, browser type, device type, operating system, timestamps, error logs | Security, reliability, fraud prevention |
| Usage data | Pages visited, clicks, features used, navigation paths, account activity | Product analytics and improvement |
| Campaign performance data | Sends, opens, replies, bounces, positive intent, unsubscribe signals | Reporting and service delivery |
| Cookie and identifier data | Session identifiers, preferences, analytics identifiers | Authentication, preferences, analytics |
| Session interaction data | Scrolls, clicks, form interactions, session replay metadata | Debugging, UX improvement, support investigation |
Information from other sources
We may receive limited information from payment providers, fraud prevention vendors, analytics tools, customer support systems, and connected mailbox providers to operate the platform and verify transactions. Where permitted by law, we may also receive business contact data that you import or connect to your workspace through integrations or uploads.
Important Notice
If you upload prospect or customer data to AlienMail, you are responsible for ensuring that you have the lawful right to use and process that data for your outreach activities.
3. How We Use Information
We use personal information for the following business and operational purposes:
- To create and manage your account and workspaces.
- To provide email outreach, warm-up, campaign automation, analytics, deliverability monitoring, and inbox features.
- To process payments, apply credits, send invoices, and manage billing support.
- To personalize product outputs using your workspace context, such as brand intelligence, campaign suggestions, and personalization logic.
- To troubleshoot bugs, debug failed sends, investigate abuse, and maintain system integrity.
- To measure product usage and improve features, flows, performance, and reliability.
- To communicate with you about transactional matters, support issues, product updates, policy changes, and security notices.
- To comply with legal obligations, enforce our terms, and protect AlienMail, our users, and third parties.
We may also create aggregated or de-identified information for analytics, research, benchmarking, and service improvement. We do not attempt to re-identify de-identified datasets once they are created for those purposes.
4. How We Share Information
We share personal information only where necessary to provide the service, run our business, comply with law, or protect rights and safety.
| Recipient | Purpose | Typical data shared |
|---|---|---|
| Hosting and cloud providers | Application hosting, storage, compute, backups | Platform and account data |
| Payment processors | Charge processing, fraud review, invoice support | Billing and transaction data |
| Analytics providers | Product usage analysis and performance measurement | Usage data and identifiers |
| Support and communication tools | Customer support, onboarding, chat, email communication | Contact details and support records |
| Infrastructure partners | Mailbox connection, routing, warm-up, delivery workflows | Operational campaign data |
| Legal and regulatory authorities | Compliance, investigations, lawful requests | Data required by law |
We do not sell your uploaded contact lists, campaign copy, or workspace data to data brokers or advertisers. We may disclose information in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to customary confidentiality protections.
5. Cookies and Tracking
AlienMail and our service providers use cookies and similar technologies to authenticate sessions, remember preferences, measure feature usage, improve performance, protect accounts, and understand how visitors and users interact with our website and application.
Most browsers let you remove or block cookies. If you disable essential cookies, parts of the site or application may not work correctly.
6. Privacy Rights
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to the processing of your personal data. We extend core account-level privacy controls to all users where reasonably possible.
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal retention requirements.
- Request export of certain data in a portable format.
- Object to certain marketing or analytics processing.
- Withdraw consent where processing is based on consent.
To exercise these rights, email support@alienmail.io with enough information for us to verify your identity and process your request.
Response timing
We aim to respond to verified privacy requests within 30 days, though some requests may take longer where permitted by law due to complexity or volume.
7. Security & Safekeeping
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards include encryption in transit (TLS 1.3), encryption at rest (AES-256), strict access controls, logging, and infrastructure monitoring.
For comprehensive details on our security safeguards, visit our dedicated Security & Compliance page.
Privacy questions or data requests?
Our data protection officers are available to answer your privacy questions and assist with data requests.